Clinical Governance is a system of processes aimed at providing assurance that patient safety is at the core of the Northern Gender Network. In order to achieve this, we have a rigorous framework in place to ensure that you get the highest possible standards of care. This takes the form of minuted quarterly Clinical Governance meetings where all seven aspects of Clinical Governance are considered. These are:

• Clinical effectiveness

All members of the Northern Gender Network work as a team to ensure exceptional care tailored to your individual needs. We maintain high standards of care by creating an environment in which excellence in clinical care will flourish.

• Risk management

We ensure that all our clinicians are able to do a risk assessment and know how to manage any risk, should it arise. This includes possible consultation with a colleague who is also a member of this Network. We proactively aim to minimise risk.

• Patient experience and involvement

We are interested in how our clients experience the service we provide and have a rigorous complaints procedure in place. (“Complaints Procedure” should be a hyperlink to *

• Communication

We aim to provide efficient, timely and accurate communication to our clients including producing clinical documentation in a timely manner

• Resource effectiveness

Within the Northern Gender Network, we ensure that all available resources are effectively used through cross-referral as well as guidance to external resources

• Strategic effectiveness

Being located in an under resourced geographical area for clients who experience distress related to their gender, we aim to be strategic in how we plan and implement services.

• Learning effectiveness

All clinicians are required to remain up to date with Continued Professional Developments. They also attend appropriate conferences.

***Should you be displeased with the care you’ve received from any of the clinicians within the Northern Gender Network, please contact any of the clinicians other than the person you have a complaint about via e-mail in the first instance. The matter will then be taken to the next Clinical Governance meeting where the team will decide how to proceed. One of the clinicians from the Network will then be in touch with you to discuss the matter further. Should it be necessary, it will be investigated by members of the Northern Gender Network and appropriate action taken, if indicated.